Virtual Call Centre Technology

High Capacity Multi-site Inbound and Outbound Call Distribution

PhonePresence Call Centre from X-on provides a high capacity virtual call centre system which can efficiently and reliably distribute inbound and outbound calls. PhonePresence Virtual Call Centre can operate on a departmental, multi-site or multi-country basis handling high volumes inbound and outbound voice traffic.

Large numbers of agents and users can be accommodated and the extensive reporting facilities provide supervisors with comprehensive management tools. Call overflow management systems ensure continuity of service.

Call Centre Overflow

PhonePresence Call Centre can be used within the context of a live call centre, integrating with existing infrastructure to improve call handling and agent efficiency, or to handle call overflows at peak periods, or be used to pool staff and agents in any number of locations into a distributed call centre.

Highly sophisticated call handling and agent management facilities make PhonePresence Call Centre the choice for a large number of UK and international call centres and businesses.

Distributed Call Centre

PhonePresence Virtual Call Centre can create a call centre paradigm without the initial costs of hardware purchase, without the overheads of management and without maintenance costs.

The call centre can operate via a choice of non-geographic phone numbers or be integrated with existing phone numbers.

We can help design efficient call handling flows and will always assist with changes as needed. Prompt password protected phone and email support ensures your service remains optimal at all times.

Comprehensive web administration allows call centre supervisors to make real time changes to the service.