Virtual Call Centre - 080 0075 0075 - Call Centre and Switchboard Technology for High Volume Inbound and Outbound Multi Site Call Traffic
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Virtual Call Centre
Call Centre and Switchboard Technology for High Volume Inbound and Outbound Multi-Site Call Traffic
ISO 9001 is an internationally recognized Quality Management System standards certification
X-on are members of CISAS, an independent dispute resolution service for communications providers and their customers

Virtual Call Centre Features - User Control

Call Access, Voicemail and SMS Services for the User

Log In and Out of Numbers

Users can quickly log into or out of a previously assigned number by phone or via the web admin.

If the calling number is available, the user can just opt to 'use the current number'. A temporary phone number can also be used.

Change the phone numbers callers on which can contact you

Log In and Out of Groups

Each user can log in and out as a member of the groups on the system:

Log in and out as a member of a call group

Access Voicemail Messages

Use the special PhonePresence access number to dial it to check voicemail messages and change greetings at any time via.

Messages can be played directly from your PC after logging in:

Check voicemail messages and change caller greetings

SMS Users and Groups

A quick SMS message can be sent from the PhonePresence admin:

Send a quick SMS message

Virtual Call Centre Features

PhonePresence Call Centre Features are divided into categories:

System Capacity
Main Inbound Number
Call Handling
Voicemail Services
Supervisor Control
User Control
Agent Monitoring

For more information please call Sales on 080 0075 0075 or Email Us.