Virtual Call Centre Call Centre and Switchboard Technology for High Volume Inbound and Outbound Multi-Site Call Traffic
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Virtual Call Centre Features
Call Centre Feature Categories
System Capacity
Virtual call centre high capacity inbound and outbound call handling for large numbers of users and agents.
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Main Inbound Number
Use 0871, 0844, 0800, 0870, 0207 non-geographic, revenue generating or existing numbers.
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Call Handling
Virtual call centre call handling features including IVR menus, call recording, transfer, screen popping, caller on hold, and missed call alerts.
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Voicemail Services
Virtual Call Centre voicemail mailbox, SMS and email new message paging.
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Supervisor Control
Call centre agent monitoring, reporting and call recording services enhancing supervisor control.
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User Control
Virtual call centre user login for call access and handling, voicemail and SMS services.
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Agent Monitoring
Extensive agent monitoring and reporting facilities assist call centre supervisors to optimize call handling and improve customer service.
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For more information please call Sales on 080 0075 0075 or Email Us.
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