Virtual Call Centre - 080 0075 0075 - Call Centre and Switchboard Technology for High Volume Inbound and Outbound Multi Site Call Traffic
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Virtual Call Centre
Call Centre and Switchboard Technology for High Volume Inbound and Outbound Multi-Site Call Traffic
ISO 9001 is an internationally recognized Quality Management System standards certification
X-on are members of CISAS, an independent dispute resolution service for communications providers and their customers

Voice and Data Network Resilience

Triple Site System Redundancy

Locations in London Docklands, Wandsworth and Suffolk ensure voice and data services run 24/7 with a higher than average industry up-time, maintaining services well inside SLA expectations. Bypass of external and 3rd party failure is achieved through extensive backup and duplication of systems. Call loads are distributed effectively to ensure service continuity.

Voice and data network resilience - Triple site system redundancy
On failed connect, routing at the BT Interconnect Switch provides fallback routing to London ISDN, London SIP or Framlingham geographic routes, for X-on provided numbers.
Traffic can be routed via SIP to the alternative site in event of congestion or failure. Load balancing switches route traffic to the least busy IVR switches and can provide carrier pre-selection on outbound routes.
If any IVR fails, load balancing switches will reroute traffic. Multiple redundant IVR switch servers share data from file server and synchronized database resources.